Terms and Conditions

Effective date: 17 October 2026

In short

• X-STOX sells trading software. We do not give investment advice, manage money or guarantee results.
• A licence lets you use the software; it does not transfer ownership of it.
• Try our MetaTrader systems free on your own demo account before you buy. Refunds follow our Refund Policy.
• Trading is risky. You are responsible for your account, your broker and your settings — read the Risk Disclosure.
• These terms are governed by the laws of India.

1. About these terms

These terms and conditions (the “Terms”) govern your use of the website x-stox.com (the “Website”) and your purchase and use of software, licences and services from X-STOX Technologies, Pune, Maharashtra, India (“X-STOX”, “we”, “us”, “our”). By using the Website, placing an order or installing our software, you agree to these Terms. If you do not agree, please do not use the Website or our products.

These Terms are read together with our Privacy Policy, Refund Policy and Risk Disclosure, which form part of them. Where you sign a separate written agreement with us — for example for custom development, an enterprise licence or white-label rights — that agreement prevails over these Terms where the two differ.

2. Who may buy and use our products

• You must be at least 18 years old and able to enter into a binding contract.
• You are responsible for making sure that buying and using our software, and trading the markets you use it on, is lawful where you live. Some countries restrict leveraged and foreign-exchange trading; residents of India should read section 3 of the Risk Disclosure.
• If you buy on behalf of a company, you confirm that you are authorised to bind it to these Terms.

3. What we sell

• Expert Advisors (automated trading systems) for MetaTrader 4 and MetaTrader 5; indicators, trading panels and dashboards; signal and analysis software such as Meta Pro 2.0; custom trading software built to your specification; and enterprise and white-label licences.
• Each product page describes what the product does, the platforms and instruments it supports, and its risk settings. We work to keep these descriptions accurate. If you are unsure whether a product suits your broker or account, ask us before you buy.
• X-STOX does not provide investment advice, portfolio management or a signals service, does not hold or manage client funds, and is not a broker. Nothing on the Website is a recommendation to buy or sell any financial instrument.

4. Licences

4.1 What a licence gives you

When you pay for a product, we grant you a personal, non-exclusive, non-transferable and revocable licence to install and use the software, for the term and within the limits stated on the product page or in your order (the “Licence”). You buy a right to use the software; you do not buy the software itself or any intellectual property in it.

4.2 Single-user licence

A single-user licence covers one user, on one IP address, across the number of trading accounts stated for the product.

4.3 Enterprise licence

An enterprise licence removes the IP-address restriction. White-labelling, rebranding, resale and redistribution rights apply only where we have agreed them with you in writing.

4.4 Term

A Licence lasts for the term stated on the product page or in your order. Where no term is stated, it continues for as long as you comply with these Terms.

4.5 Licence keys and activation

Some products are activated with a licence key bound to the trading account number or numbers you use it on. Where a product checks its licence online, it sends our licence server only the licence key and the trading account number — never your password, balance or trades. Keep your licence key private: you are responsible for any use of it. To move a Licence to a different trading account, contact support.

4.6 What you may not do

Unless we have agreed otherwise in writing, you may not:

• copy, share, sell, rent, sublicense or distribute the software or your licence key;
• decompile, disassemble or reverse-engineer the software, or try to extract its source code or strategy logic, except to the extent the law expressly allows;
• remove or get around licence checks, account limits or other protections;
• use the software to run a signal, copy-trading or account-management service for others;
• use the software in breach of your broker’s terms or of any law.

4.7 Ending a licence

If you breach these Terms, we may suspend or end your Licence by notice to you. You must then stop using the software and delete it. A Licence ended for breach is not refunded.

5. Updates and support

• Licences include free software updates for the life of the product, unless the product page says otherwise. Updates may change, improve or remove features.
• Support covers installation, configuration and troubleshooting of our software, by email and WhatsApp, Monday to Friday. We normally reply within one business day.
• Support does not include trading or investment advice, managing your account, or recovering trading losses. We never need — and will never ask for — your trading account password.
• If we discontinue a product, existing Licences continue under these Terms, but updates and support may end. We will give licence holders reasonable notice.

6. Try before you buy

For our MetaTrader systems we offer a free installation on your own demo account before you pay, so that you can watch the software run under your own broker’s conditions. Meta Pro 2.0 is demonstrated live on a screen-share. We recommend you use this: it is free, and it is the best way to judge whether a product suits you.

7. Prices, payment and taxes

• Prices are shown on the Website in US dollars unless stated otherwise (Meta Pro 2.0, for example, is priced in Indian rupees).
• Applicable taxes, including GST for customers in India where it applies, are charged as the law requires and shown before you pay. Customers outside India are responsible for any taxes or duties in their own country.
• We accept the payment methods shown at checkout or on your invoice. Payments are processed by third-party payment providers. Where we offer payment in a digital asset such as USDT, it is processed through a third-party gateway and a payment is final once it is confirmed on the network.
• Your Licence is issued once payment is confirmed.
• We may change prices at any time. A change does not affect an order we have already confirmed.
• Products bought on Amazon.in are sold and paid for under Amazon’s terms; these Terms govern your use of the software.

8. Delivery

Our products are delivered digitally: a download link and, where the product uses one, a licence key, sent by email or handed over during an installation session. We aim to deliver as soon as payment is confirmed. If you have not received your Licence within one business day, contact support and we will put it right.

9. Cancellations and refunds

You may cancel an order free of charge until your licence key has been issued. After that, refunds are governed by our Refund Policy.

10. Custom development, white-label and enterprise work

Custom software is built under a separate written agreement or accepted quote (a “Project Agreement”), which prevails over these Terms where the two differ. Unless the Project Agreement says otherwise:

• we write down your requirements in a specification before development starts, and build to that specification;
• on full payment, you receive the complete source code — for MetaTrader, the .mq4 / .mq5 files — and own it outright;
• every Project Agreement includes a confidentiality clause: your strategy and your rules remain yours, and we do not disclose or reuse them;
• bugs in what was specified are fixed free of charge, for the life of the software; changes to the specification are new work, quoted separately;
• the trading strategy, and its results, remain your responsibility — we build the software; we do not supply or endorse the strategy.

11. Performance information and risk

Trading leveraged products carries a high risk of loss. Results shown on the Website — including Myfxbook-verified accounts and any backtest — are historical or hypothetical and do not predict your results. Read the Risk Disclosure before you buy. You alone are responsible for your trading decisions, your choice of broker, your settings and your capital.

12. Third-party platforms and services

Our software runs on platforms and services we do not control, including MetaTrader 4 and 5 (developed by MetaQuotes), your broker, your computer or VPS, internet connections and data feeds. We are not responsible for their availability, their changes or their failures. Brokers are independent of X-STOX: your account with a broker is governed by your agreement with that broker. Links to other websites are provided for convenience; we are not responsible for their content.

13. Introducing-broker relationships

X-STOX acts as an introducing broker for certain brokers and receives a commission from the broker when an account opened through our links trades. This does not change the price you pay for our software or your trading costs with the broker, and it does not affect which system we recommend. Every X-STOX system works with any compatible MetaTrader broker; you are free to use the broker of your choice.

14. Intellectual property

The Website, our software, product names, logos, text, graphics and animations are owned by or licensed to X-STOX and are protected by law. You may not copy or reuse them without our written permission, except as these Terms allow. MetaTrader, Myfxbook, Amazon and other third-party names belong to their owners.

15. Using the Website

Do not misuse the Website — for example by attempting unauthorised access, interfering with its operation, scraping it at scale, sending false or abusive enquiries, or uploading malicious code. We may block anyone who does. Content on the Website is general information about our products; we may update or remove it at any time.

16. Warranties

We supply our software with reasonable care and skill, and as described on its product page. Beyond that, and to the extent the law allows, the software is provided “as is”: we do not warrant that it will be free of errors or interruptions, that it will work with every broker or platform version, or that it will achieve any trading result. Nothing in these Terms limits any right you have under the Consumer Protection Act, 2019, or any other law, that cannot be excluded.

17. Limitation of liability

To the maximum extent permitted by law:

• we are not liable for trading losses, lost profits, missed trades or opportunities, broker execution or platform failures, data-feed interruptions, or any indirect or consequential loss arising from your use of the Website or our software;
• our total liability to you in connection with a product is limited to the amount you paid us for that product.

Nothing in these Terms excludes liability that the law does not allow to be excluded, including liability for fraud.

18. Indemnity

You agree to compensate X-STOX for claims, losses and costs arising from your breach of these Terms, your misuse of the software or your licence key, or your breach of any law or of anyone else’s rights.

19. Events beyond our control

We are not responsible for delays or failures caused by events beyond our reasonable control, including outages at hosting, payment or communication providers, changes made by MetaQuotes or brokers, natural events and government action.

20. Governing law and disputes

These Terms are governed by the laws of India. Before starting any formal proceedings, please contact us so that we can try to resolve the matter. Subject to your right to approach a consumer commission under the Consumer Protection Act, 2019, the courts at Pune, Maharashtra have exclusive jurisdiction.

21. Grievance redressal

If you have a complaint about a product, an order or the Website, contact our Grievance Officer:

Grievance Officer, X-STOX Technologies, Pune, Maharashtra, India
Email: support@x-stox.com
Phone / WhatsApp: +91 9373001963 (phone) or WhatsApp

We acknowledge complaints within 48 hours and aim to resolve them within one month of receiving them.

22. Changes to these Terms

We may update these Terms from time to time; the effective date at the top shows when they last changed. A change applies to orders placed after it is published. For continuing Licences, a material change takes effect when it is published, and continuing to use the software afterwards means you accept it.

23. General

If any part of these Terms is found to be unenforceable, the rest remains in effect. Not enforcing a right straight away does not mean we have given it up. You may not transfer your rights under these Terms without our consent; we may transfer ours to a business that takes over X-STOX. These Terms, the policies they refer to and any Project Agreement are the entire agreement between us on their subject.

24. Contact

X-STOX Technologies, Pune, Maharashtra, India
Sales: sales@x-stox.com
Support: support@x-stox.com
Phone / WhatsApp: +91 9373001963 (phone) or WhatsApp