Refund Policy

Effective date: 17 October 2026

In short

• Try first: we install our MetaTrader systems on your own demo account, free, before you pay.
• Full refund if we charged you twice or in error, if we cannot deliver your licence, or if the software cannot be made to work as described and we cannot fix it.
• No refund for trading losses, or for a change of mind once a licence key has been issued.
• Ask within 14 days. We acknowledge every request within 48 hours.

1. What this policy covers

This policy covers software licences bought directly from X-STOX Technologies, on x-stox.com or by invoice.

• Purchases made on Amazon.in are refunded under Amazon’s own return and refund policy. Ask for them through your Amazon account.
• Custom development, white-label and enterprise work are covered by their written agreement — see section 8.

Nothing in this policy affects your rights under the Consumer Protection Act, 2019.

2. Why we ask you to test first

Our products are digital software delivered with a licence key. Once a key has been issued and the software installed, it cannot be returned in any meaningful sense — which is exactly why we do not ask you to buy blind.

For every MetaTrader system, we will install the software on your own demo account, hand over the presets, and let you watch it trade under your broker’s real conditions before you pay anything. Meta Pro 2.0 is demonstrated live on a screen-share. The test is free. Please use it.

3. Cancelling an order

You can cancel an order free of charge until your licence key has been issued. Tell us by email or WhatsApp and we refund the full amount.

4. When we refund in full

• You were charged twice, charged the wrong amount, or charged for something you did not order.
• We could not deliver your licence or download, and could not put it right within 3 business days of you telling us.
• The software cannot be made to run as described on its product page, on a supported platform and broker, and our support team cannot resolve the problem within 14 days of your report.
• The product is materially different from its description on the Website.

5. When we do not refund

• Trading losses, drawdowns, or results different from published performance — trading results depend on markets, brokers and settings outside our control.
• A change of mind after the licence key has been issued or the software installed.
• A decision that the strategy does not suit you, after you declined the free demo installation.
• Problems caused by a platform, broker or account type that the product page or our team told you before purchase was not supported; by changes you made to the software or its settings against our guidance; or by your broker, VPS, computer or internet connection.
• A licence suspended or ended because our Terms and Conditions were breached — for example a shared or resold licence key.
• The unused part of a subscription or fixed-term licence, unless the law requires otherwise.

6. How to ask for a refund

1. Write to support@x-stox.com, or message us on +91 9373001963 (phone) or WhatsApp, within 14 days of purchase — or, for a technical problem, within 14 days of first reporting it to support.
2. Include your order or invoice number, the email address you bought with, and a short description of the problem.
3. We acknowledge your request within 48 hours and give you our decision within 7 business days.

7. How refunds are paid

• Approved refunds are paid to the original payment method within 7 business days of approval. Your bank or card issuer may take a few more days to show it.
• Payments made in a digital asset, such as USDT, are refunded in the same asset, on the same network, to the wallet that paid — for the amount we received, less the network fee for sending it. We cannot refund to a different wallet without first confirming that it belongs to you.
• Charges or exchange-rate differences applied by your bank or payment provider are outside our control.
• When a refund is paid, the licence key is deactivated and the software must be removed.

8. Custom development and enterprise work

Custom development, white-label and enterprise engagements are governed by their written agreement. Where that agreement does not say otherwise:

• payments for work already delivered — including an approved specification — are not refundable;
• advance payments for work that has not started are refunded in full if the project is cancelled before it begins;
• if we cannot deliver what the agreed specification describes, we refund what you paid for the part not delivered.

9. Disputes with your bank

If something has gone wrong, please contact us before raising a dispute or chargeback with your bank or card provider — it is usually faster. While a chargeback is being investigated, the licence concerned is suspended.

10. Contact and Grievance Officer

Grievance Officer, X-STOX Technologies, Pune, Maharashtra, India
Email: support@x-stox.com
Phone / WhatsApp: +91 9373001963 (phone) or WhatsApp

Complaints are acknowledged within 48 hours and resolved within one month.