This Refund and Return Policy (“Policy”) governs all purchases made from https://x-stox.com (“Website”), operated by X-STOX Technologies (“Company”, “we”, “us”, or “our”). By purchasing any product or service from our Website, you acknowledge that you have read, understood, and agreed to this Policy in full.
X-STOX primarily offers digital products and services, including but not limited to:
Automated trading robots (Expert Advisors)
MT4/MT5 Buy/Sell signal software and indicators
MT4/MT5 Custom trading solutions
Digital licenses and subscriptions
All products are delivered electronically and are considered intangible, non-returnable digital goods once accessed or downloaded.
Due to the digital nature of our products:
All sales are final
Refunds are not guaranteed
No automatic refunds will be issued once product access, license activation, or delivery has occurred
By completing a purchase, you expressly waive any right to a refund except where required by applicable law.
Refund requests may be considered only under exceptional circumstances, at the sole discretion of X-STOX, such as:
Duplicate payment for the same product
Technical issues that make the product unusable and cannot be resolved by our support team
Product not delivered due to a verified system error
Refund consideration does not apply to:
Trading losses
Market conditions
Performance dissatisfaction
Strategy mismatch or user misconfiguration
Incompatibility with broker conditions
Refunds will not be issued under the following conditions:
Change of mind after purchase
Lack of trading knowledge or experience
Failure to read product description or system requirements
Poor market performance or drawdowns
Incorrect installation or misuse
Broker-related issues (spread, slippage, execution delays)
Violation of Terms & Conditions or license rules
We strongly encourage users to:
Test products on demo accounts before using live funds
Review all documentation and support materials
Contact our support team for clarification prior to purchase
Failure to test on a demo account does not constitute grounds for a refund.
If you believe you are eligible for refund consideration:
Contact us at support@x-stox.com
Submit your request within 7 days of purchase
Provide:
Order ID
Registered email address
Clear reason for request
Relevant screenshots or logs if applicable
Incomplete requests may be rejected.
All refund requests are reviewed manually
Review may take 5–10 business days
Approval or rejection is final and non-negotiable
No chargeback rights are granted once a decision is made
Initiating a chargeback without contacting support first may result in:
Immediate account suspension
License revocation
Permanent ban from future purchases
We reserve the right to contest chargebacks and submit evidence to payment processors.
For subscription-based services:
Renewals occur automatically unless canceled in advance
Refunds are not provided for partially used billing periods
It is the user’s responsibility to cancel before renewal
Refunds will not be issued for:
Feature updates or changes
Performance improvements or modifications
Temporary service interruptions
Scheduled maintenance or upgrades
We provide ongoing support to ensure optimal product usage.
Nothing in this Policy limits your statutory rights under applicable consumer protection laws.
Where local laws require a refund, such refunds will be processed in compliance with those laws.
X-STOX reserves the right to modify this Refund & Return Policy at any time without prior notice.
Changes will be effective immediately upon posting on the Website.
For refund-related inquiries, contact:
Email: support@x-stox.com
Website: https://x-stox.com