Privacy Policy

Who we are

Our website address is: https://x-stox.com

This website is operated by X-STOX Technologies (“Company”, “we”, “us”, “our”), a technology provider offering AI trading software, Expert Advisors (EAs), indicators, blockchain development, and crypto-related solutions.

Contact Information:
Email: support@x-stox.com
Website: https://x-stox.com

Depending on applicable laws and regulations, additional business or registration details may be provided upon request.

What personal data we collect and why we collect it

We collect personal data only when necessary to operate our website, deliver services, comply with legal obligations, and improve user experience.

The types of data we may collect include:

Personal Data: name, email address, phone number, account credentials
Transactional Data: purchase history, payment status, license details
Technical Data: IP address, browser type, device information, operating system
Usage Data: pages visited, time spent on site, interaction logs

Purpose & Legal Basis

We collect and process personal data based on:

User consent
Performance of a contract (e.g., delivering software/licenses)
Legal obligations
Legitimate business interests (security, analytics, service improvement)

We do not intentionally collect sensitive personal data such as health, biometric, or government-issued identification data.

Personal data may also be generated through:

Contact forms
Cookies and analytics
Embedded third-party services

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string (hash) created from your email address may be provided to the Gravatar service. The Gravatar service privacy policy is available on their official website.

Media

If you upload images or files to the website, you should avoid uploading media with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images publicly available on the site.

All uploaded media may be publicly accessible unless explicitly restricted.

Contact forms

When you submit information through contact forms, we collect the data provided (such as name, email, message content).

This information is used only for customer service and support purposes
We do not use contact form data for marketing without explicit consent
Contact form submissions may be retained for a limited period for support and record-keeping purposes

Cookies

Our website uses cookies to enhance user experience and ensure proper functionality.

Cookies may include:

Session cookies
Preference cookies
Security cookies

If you leave a comment, you may opt in to saving your name, email address, and website in cookies for convenience. These cookies last for one year.

You can control or disable cookies through your browser settings. Disabling cookies may affect site functionality.

Analytics

We may use analytics tools (such as Google Analytics or server-side analytics) to understand website traffic and usage patterns.

Analytics data may include:

Pages visited
Time spent on pages
Browser and device type

This data is collected in an aggregated and anonymized manner where possible. Users may opt out of analytics tracking via browser settings or official opt-out tools provided by analytics providers.

Who we share your data with

We do not sell or rent personal data.

We may share limited data with trusted third parties only when necessary, including:

Payment processors
Web hosting providers
Email communication services
Analytics providers

These third parties are obligated to protect your data and process it only for specified purposes. Where possible, links to their privacy policies are provided on their respective platforms.

How long we retain your data

We retain personal data only for as long as necessary:

Contact form entries: up to 12 months
Analytics records: up to 12 months
Customer purchase and transaction records: as required by legal or accounting regulations
Registered user data: retained while the account remains active

Users may request deletion of their data where legally permitted.

What rights you have over your data

You have the right to:

Request access to your personal data
Request correction or updates
Request deletion of personal data
Withdraw consent where applicable

Requests can be made by contacting us at support@x-stox.com. Identity verification may be required.

Where your data is sent

Data may be processed or stored outside your country of residence, including outside the European Union.

When transferring data internationally, we ensure appropriate safeguards are in place, such as:

Contractual data protection clauses
Secure hosting environments
Compliance with applicable data protection standards

Contact information

For privacy-specific concerns, data requests, or complaints, please contact:

Privacy Contact:
Email: support@x-stox.com

If required by law, details of a Data Protection Officer (DPO) will be provided upon request.

Additional information

How we protect your data

We implement reasonable technical and organizational security measures including:

Secure servers and encrypted connections (SSL)
Restricted access controls
Regular software updates
Staff awareness of data protection practices

Despite these measures, no system is completely secure.

What data breach procedures we have in place

We have procedures to:

Detect and assess potential data breaches
Limit impact and secure affected systems
Notify affected users and authorities where legally required

What third parties we receive data from

We may receive limited user data from:

Payment processors
Marketing or referral partners (only with consent)

Such data is processed in accordance with this Privacy Policy.

What automated decision making and/or profiling we do with user data

We do not engage in automated decision-making that produces legal or significant effects on users.

Any automated processing (such as analytics or system optimization) does not replace human oversight and does not constitute financial profiling.

Industry regulatory disclosure requirements

X-STOX operates in a technology and financial software domain. Our products are not regulated financial services, and we do not act as a broker, financial advisor, or investment manager.

Users remain fully responsible for compliance with local laws and trading regulations.

Final Notes

This Privacy Policy may be updated periodically. Continued use of the website constitutes acceptance of changes.